Do your Clients Expect the Best? So Do We.
As a signage designer and agent, To Me Design director, Tom Ember, learnt the importance of having a trustworthy supplier the hard way.
“My clients are my business, I rely on them 100%. I only work with clients that have immense pride in their brand”.
And when it came to working with larger assembly-line style suppliers, they didn’t show the level of care Tom was expecting.
“And if you had any issues with the print, you could forget about asking them to fix it”
And it was hurting his business. After all, Tom was the face of the work to his clients. If a supplier’s job was sub-par, that was on him. And having spent years as a sign manufacturer himself, Tom was not prepared to have low-quality print work define his business.
The final straw was when Tom sent a larger supplier a print file that had “relatively basic artwork”. The result? A rushed, low-resolution print job that Tom was not prepared to even show his clients.
He had to do it again and looked locally for a supplier he could work with to provide a high-quality job. Having known Resolve’s sales manager, Pete, for a long time, he asked if Resolve could re-do the print.
And in Tom’s words, “Resolve nailed it.”
A winning team
Working with Resolve made not only makes the job easier for Tom, but he also gets more of them with Resolve’s help.
“We work as a team”.
“If it’s a large job, very rarely do I go by myself, Peter will join me. We work together to close the deal.”
And Tom has no hesitations of getting Resolve in front of his clients, too – a refreshing rarity in the often cut-throat signage industry.
“Most of the time if you leave your suppliers to communicate with the clients themselves, you lose an element of control as to how the clients perceive your work”.
“Or worse, your suppliers might rip you off and try to do it all themselves.”
“So I’m glad I have Resolve – A supplier I can trust and who will work with us to help us get the best result for our client”.
Going above and beyond to get the job done
There is a synergy in To Me Design and Resolve’s philosophies.
Both care immensely about making sure their clients are happy. They do so even if it means going above and beyond reasonable expectations to finish a job on time and up to their collective high standards.
In one case, To Me Design and Resolve were working on a large signage installation for a new aquatic centre.
But the project hit a crisis point. The client provided the artwork two weeks late but still expected the signage installed by the day they planned to open.
Tom was prepared to make that happen, but Resolve had to be on the same page. And they were.
“I reached out to Resolve and told them I’m in a bit of trouble here! To my relief, they understood completely”.
“There was no heavy negotiation, Sean and the team worked a few miracles to help us get the job done on time”.
“And they did it with a smile.”
For designers and agencies looking for a trustworthy, reliable supplier who is relentless in pursuit of high-quality work, Tom says look no further than Resolve.
Are you looking for a manufacturing partner for your next signage project? Get in touch with us today, and let’s work together to help your clients stand out.